Slipmat is a community driven site, there is no startup money behind it nor full-time people working on it. As the site is still in beta and evolving at a rapid pace we expect our users to be vigilant in reading the provided documentation and keeping up with the changes here on Backstage.
But sometimes its just good to have proper 1:1 personal support, so we now offer commercial support slots. The tickets start at 49 euros and you can purchase one by messaging @Uninen here on Backstage.